Marketplace
Vestiaire Collective help and account issue guides
Practical guidance about authentication, account access and payout issues. Reviewed guidance for common account, verification, appeal and payout situations.
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Account suspensions
Understand suspension and restriction notices across platforms.
Verification checks
Identity, address, supplier and business information reviews.
Payout holds
Held balances, payout pauses, reserves and pending funds.
Appeals
Prepare factual, evidence-led appeal submissions.
Marketplace account help
Seller, listing, authenticity and marketplace payout guidance.
Payment platform help
Payment account restrictions, verification and fund availability.
Independent from the platforms we cover. Resolution Hub is independent. PayPal, eBay and other platforms do not run this site. We cannot promise an account restoration or release of funds.